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Help Center
FAQ & Knowledge Base
Answers to common questions and step by step guides for getting the most out of your VRLA Tech workstation, server, or gaming PC.
For Professionals
Workstations & Servers
Questions from teams running AI/ML workloads, VFX and creative production, CAD and engineering, scientific computing, and procurement.
How long does a custom workstation take to build?
Most custom workstations from VRLA Tech ship within 1 to 2 weeks. Build time depends on parts availability and the complexity of your configuration. Contact us before you order if you're on a tight deadline and we'll let you know what's realistic.
What's the warranty on workstations and servers?
VRLA Tech workstations and servers come with a 3 year warranty from the date of delivery, plus lifetime US based technical support. HP Z workstations also carry a 3 year warranty. All systems are built with new components.
Do you offer lifetime technical support?
Yes, every VRLA Tech workstation and server includes lifetime US based technical support. Customers get direct access to the engineers who built and tested their machine, not a third party call center reading from a script.
Are your workstations built with new components?
Yes, every VRLA Tech workstation is built from new parts. We don't sell refurbished or pulled components in our workstation builds. The exception is older OEM workstations (like discontinued HP Z or Dell Precision generations) where some components may be from authorized refurbished stock, which we always disclose up front.
Can I customize an existing workstation model, or do you build fully custom?
Both. You can configure any VRLA Tech workstation model with different CPUs, GPUs, RAM, storage, and cooling through the customization options on each product page. For specialized builds like multi GPU AI servers, custom rack configurations, or non standard component combinations, our team can spec a fully custom build.
Do you build for multi GPU setups?
Yes, multi GPU workstations and servers are a core offering at VRLA Tech. We build 2, 4, and 8 GPU configurations for AI training, large model inference, and rendering workloads. Multi GPU builds require careful planning around power, thermals, PCIe lanes, and motherboard topology, so we typically discuss your workload before quoting.
How do I know what workstation I need for my workflow?
The right workstation depends on your software, performance priorities (speed, model size, batch size), and budget. The simplest path is to contact our team with details about your workflow and we'll spec hardware that fits.
If you'd rather research first, our workstation product pages are organized by workflow (AI/ML, VFX, CAD, video editing, rendering) and each page explains what hardware actually matters for that work.
Do I need ECC memory?
ECC memory is recommended for workloads where data integrity is critical. ECC (Error Correcting Code) memory automatically detects and fixes single bit memory errors. You probably want ECC if you're running:
- Long AI training runs that take days or weeks
- Scientific computing or simulations
- Financial modeling or anything where one bad calculation could cause real problems
- Server workloads with high uptime requirements
Most creative work, gaming, and general productivity does not require ECC. If you're not sure, ask us when you're configuring your workstation.
Can VRLA Tech help me right size my hardware?
Yes, hardware sizing is one of our specialties. Most customers come to us either over spec'd (paying for hardware they won't use) or under spec'd (about to hit a bottleneck). Our team has been building for AI/ML, VFX, and engineering workloads for years and we'll tell you honestly what you actually need. No upsell.
Get in touch with details about your workflow and we'll spec something appropriate.
Can I run large language models like Llama, Qwen, or Mistral locally?
Yes, VRLA Tech builds workstations and servers specifically for self hosting LLMs. Hardware requirements depend on the model size and how you run it (inference, fine tuning, full training):
- 7B to 13B models: Single high VRAM GPU (RTX 5090 or RTX PRO Blackwell) handles inference comfortably
- 30B to 70B models: Single high VRAM workstation GPU like the RTX PRO 6000 Blackwell (96GB), or 2 RTX 5090s with quantization
- 120B+ models like Mistral Medium 3.5: 4 GPU configurations with 80GB+ VRAM per GPU (H100, H200, RTX PRO 6000 Blackwell)
Tell us which models you want to run and how you'll use them, and we'll build something that fits.
Does VRLA Tech sell to government, universities, and research labs?
Yes, regularly. VRLA Tech sells to government agencies, universities, and research institutions across the country. Customers include national labs like Los Alamos, and universities including Johns Hopkins, GW University, and Miami U. We're set up to work with procurement teams, accept POs, and provide formal quotes, W9s, and certifications required for institutional buying.
For procurement requests, contact our team with your requirements.
Do you work under NDA for sensitive projects?
Yes, VRLA Tech regularly works under NDA for customers in defense, research, and other sensitive sectors. Send us your NDA and we'll sign before discussing project specifics.
Are your workstations ISV certified for SOLIDWORKS, Revit, and AutoCAD?
Yes, VRLA Tech workstations are ISV certified for major professional software including SOLIDWORKS, Revit, AutoCAD, and other CAD and engineering applications. ISV certification means the hardware has been tested and approved by the software vendor for stable, supported use.
Our gaming PCs are not ISV certified. ISV certification is specific to professional workstation hardware. If you're running professional software like SOLIDWORKS or Revit, you should be on a workstation, not a gaming PC.
For Gamers
Gaming PCs
Common questions about our custom and prebuilt gaming PCs. For setup help, drivers, and troubleshooting, switch to the Knowledge Base tab above.
Are VRLA Tech gaming PCs upgradeable?
Yes, all VRLA Tech gaming PCs are upgradeable as long as the new parts are compatible with your motherboard. Contact us before you buy upgrade parts and we'll confirm compatibility.
Do VRLA Tech gaming PCs come as pictured?
VRLA Tech gaming PCs come built with the options you select at checkout. Product pages include pictures showing the standard configuration along with various upgrade options and case colors. Click any product image and read the caption to see exactly what each picture represents.
If I change components in my PC after I receive it, will it void my warranty?
Yes, swapping components after delivery voids the warranty on the affected components. The warranty covers the components that ship with your PC. For upgrades, contact us first and we can usually help you complete the upgrade without losing warranty coverage on the rest of the system.
Can I overclock my PC?
You can overclock, but it voids your warranty. If a component fails because of overclocking, the warranty doesn't cover it. For overclocking performance without the risk, ask us about workstations with higher clocked CPUs from the factory.
Orders & Logistics
Shipping, Payment & Returns
How we ship, what we accept for payment, and how returns work. These apply to all orders, workstations and gaming PCs alike.
Do you ship internationally? Will the power cable work outside the USA?
Yes, VRLA Tech ships internationally, but international buyers are responsible for customs, duties, and applicable taxes. Power cables we ship are compatible with USA outlets only. International customers need an adapter or replacement cable that fits their country's outlet standard.
Can I pick up my order in person?
Yes, customers can pick up orders at our Chatsworth, CA location by appointment. Place your order online and contact us to schedule pickup. Shipping fees charged at checkout are refunded once the order is picked up.
What payment methods do you accept?
VRLA Tech accepts major credit cards, PayPal, COD, wire transfer, certified check, cashier's check, personal check, and company check. Net terms are available for qualified business customers after credit approval. Products and services are released after all payments clear.
How much tax does VRLA Tech charge?
Sales tax is calculated based on your shipping location and applied at checkout. Customers with a tax exemption certificate (government, university, reseller) should place the order normally and contact us with their exemption documentation to adjust the taxes.
Can I ship to an address that is not my billing address?
VRLA Tech ships to the billing address on file with your credit card provider by default. To ship somewhere else, contact your credit card provider and add an additional verified shipping address to your account, then place the order normally.
What's your return policy?
Returned hardware must be undamaged, unused, and in as new condition with original packaging. You'll need to request a Return Merchandise Authorization (RMA) before returning anything.
A few things to know:
- Opened or activated software is not returnable
- Orders totaling $20,000 or more are final and not eligible for return
- Special order parts are final
- Custom built and Mission Critical Orders cannot be cancelled once production starts
Full details are in our Terms and Conditions.
Deployment & Setup
Workstation Knowledge Base
Practical guides for deploying, configuring, and maintaining your VRLA Tech workstation or server. For specific technical questions or custom deployment help, contact our engineering team directly.
Receiving and Inspecting Your Workstation
Every VRLA Tech workstation ships fully tested, burned in, and packaged carefully. Before powering it on for the first time, take a few minutes to inspect the system.
Check the outside
Look at the box for visible shipping damage. Minor cosmetic dents to the box are normal. Severe crushing, punctures, or wet spots warrant a closer look at the contents.
Check the inside
Open the case panel and verify that GPU cards, RAM modules, and storage drives are seated properly. Multi GPU systems and systems with large heatsinks are especially worth a quick visual check, since shipping forces can occasionally loosen components even with proper packaging.
If anything looks off, take photos and contact our support team before powering on.
Initial Setup and Power On
For first time setup, plug in keyboard, mouse, and monitor. Connect the workstation to a wired ethernet network if possible. Wired networking simplifies driver downloads, OS updates, and any AI/ML tooling that needs to pull large packages.
Power supply switches
Verify the rear power supply switch is set to "I" (on) before plugging in the power cable. Workstation grade power supplies sometimes ship with the switch off.
Display output
Plug your monitor into the GPU outputs (the row of HDMI and DisplayPort connectors on the GPU itself), not the motherboard outputs. Workstations with discrete GPUs disable motherboard video output by default.
First boot
The first boot may take longer than subsequent boots while Windows or Linux finalizes initial configuration. If your system was ordered with a custom OS image, drivers, or pre installed software, that's all already configured and ready to use.
Driver and Software Setup for AI/ML Workloads
If you ordered a workstation pre configured for AI/ML, your CUDA toolkit, GPU drivers, and any specified frameworks (PyTorch, TensorFlow, etc.) are already installed and tested. You can skip this section.
If you're setting up from scratch, the order matters:
1. NVIDIA driver
Install the latest NVIDIA driver appropriate for your GPU. For data center GPUs (H100, H200), use the data center driver branch. For RTX PRO and consumer GPUs, the Studio or Game Ready driver works depending on your workload (Studio for production work, Game Ready for general use).
2. CUDA Toolkit
Install the CUDA toolkit version that matches your framework's requirements. PyTorch and TensorFlow have specific CUDA version dependencies, so check the framework documentation before picking a CUDA version.
3. Framework
Install your framework (PyTorch, TensorFlow, JAX, etc.) using the version that matches your CUDA install. The PyTorch website has a configurator that gives you the exact pip or conda command for your setup.
4. Verification
Run a simple GPU test in your framework to confirm everything is wired correctly. For PyTorch, torch.cuda.is_available() should return True and torch.cuda.device_count() should match your installed GPU count.
Need help? If you'd rather have us pre install and verify your AI/ML stack before shipping, mention that when you place your order. We can ship the workstation ready to run with no software setup required on your end.
Setting Up for Multi GPU Workloads
Multi GPU workstations need a few extra considerations beyond a single GPU setup.
NVLink and GPU communication
Some workstation builds include NVLink bridges between GPU pairs for higher bandwidth GPU to GPU communication. NVLink matters for distributed training and large model inference where GPUs need to share memory or activations frequently. If your build includes NVLink, the bridges are already installed.
Power and thermals
Multi GPU systems pull significant power under load (a 4x H100 system can hit 2,500W+). Make sure your circuit can handle the load. We size power supplies appropriately, but the wall outlet matters too. For systems pulling more than 1,500W sustained, you may need a 20A circuit or a 240V configuration depending on local code.
Keep ambient room temperature reasonable (under 75°F is ideal for sustained workloads). Workstation cooling is designed for typical office environments, not server rooms or warm closets.
Distributed training setup
For PyTorch, use Distributed Data Parallel (DDP) for most multi GPU training. NCCL is the recommended backend for NVIDIA GPU communication. For inference, frameworks like vLLM and TensorRT LLM handle multi GPU model sharding automatically.
Optimizing Performance for Your Workflow
Out of the box, our workstations are tuned for general high performance use. Depending on your specific workload, you may want to make adjustments.
Power profiles
For Windows, set the Power Plan to "High Performance" or "Ultimate Performance" for AI/ML, rendering, and simulation workloads. The default Balanced profile can throttle CPU performance during sustained loads.
Background processes
Disable Windows updates, indexing, and other background tasks during long training runs. These can compete for CPU and disk bandwidth and add latency variability that affects benchmark consistency.
Storage layout
Keep your operating system on a fast NVMe drive (we ship this by default). Put active datasets on a separate fast NVMe drive when possible. Use the secondary HDD or SSD for cold storage and archives. This separation prevents OS activity from affecting dataset read latency during training.
Linux tuning
For Linux workstations, common tunings include setting CPU governor to "performance," disabling CPU mitigations for trusted environments only, and configuring NUMA aware memory allocation for multi socket systems. Our team can advise on appropriate tuning for your specific workload.
Working with IT for Deployment
Many of our workstations ship into corporate or institutional environments where IT teams handle final deployment. Here's what's helpful to know.
Documentation provided
Every workstation ships with the build manifest (full component list with model and serial numbers), warranty information, and any custom configuration notes. We can provide additional documentation on request, including formal quotes, certifications, and deployment specifications.
OS images
By default we ship with a fresh OS install (Windows 11 Pro or your specified Linux distribution). If your IT team uses a custom OS image, we can ship without an OS or with a minimal install so your team can deploy your standard image.
Domain join and asset tagging
Workstations ship as standalone systems by default. Domain join, asset tagging, and corporate software deployment are typically handled by your IT team after delivery. If you need workstations pre joined to a domain or pre tagged, contact us before shipping.
Remote management
Server class systems support IPMI for remote management. Workstation class systems generally don't include IPMI but support standard remote desktop, SSH, or platform management tools depending on your environment.
Maintenance and Long Term Care
Workstations are built to run reliably for years. A few maintenance practices keep them running well.
Dust management
Compressed air every 6 to 12 months keeps dust off heatsinks and fans. Heavy dust accumulation reduces cooling efficiency and can cause thermal throttling during long workloads. Workstations in dusty environments (workshops, labs near machining) may need more frequent cleaning.
Driver and firmware updates
Update GPU drivers periodically (every 2 to 3 months for stable workloads, more often if you're tracking framework releases). BIOS and firmware updates are less frequent but important for security patches and hardware compatibility fixes. We can advise on which updates are worth applying for your specific build.
Monitoring
Tools like nvidia-smi, HWiNFO, and the NVIDIA Data Center GPU Manager (DCGM) can monitor GPU temperature, utilization, and memory usage. Set up basic monitoring for production systems so you catch issues early.
Component upgrades
Most upgrades (RAM, storage, additional GPUs) can be done in the field without voiding your warranty as long as the changes are compatible with your build. Contact us before making changes and we'll confirm compatibility and walk you through anything specific to your system.
Getting Support
Every VRLA Tech workstation includes lifetime US based technical support.
Standard support
For general questions, configuration help, troubleshooting, or any issue with your workstation, contact us. Most issues are resolved over phone or email within one business day.
Mission critical situations
If you're working under a deadline or your workstation is part of a production pipeline that's affecting other people's work, let us know that when you reach out. We prioritize critical situations and can escalate immediately.
Warranty service
For warranty issues, we work with you to diagnose remotely first. If a part needs replacement, we ship the replacement directly. For complex issues, we can arrange RMA service or in some cases on site service for enterprise customers.
Phone: 213.810.3013
Email: info@vrlatech.com
Setup & Troubleshooting
Gaming PC Knowledge Base
Step by step guides for setting up your VRLA Tech gaming PC, troubleshooting common issues, and keeping your system running smoothly.
Choosing Your VRLA Tech Gaming PC
We're so excited that you're looking at a VRLA Tech gaming PC. This guide covers how to think about choosing your model and upgrade options.
Choosing Your Gaming PC
We've put together a prebuilt PC lineup that covers all tiers of pricing and performance. Our PCs are categorized as entry level, mid range, and high end. The parts we choose are picked to give you the most performance for your budget.
When choosing a PC, think about whether power or aesthetics matter more to you. If power matters most, max out your budget on the highest performing PC you can afford. If aesthetics matter more, pick a PC below your budget so you have room for RGB upgrades, premium cables, or other visual touches.
Our Gaming PCs
We have entry level, mid range, and high end models to fit different budgets and performance needs. Browse our full lineup at vrlatech.com/custom-gaming-pc.
Unboxing and Setting Up Your Gaming PC
Watch our setup video for step by step instructions on getting your new VRLA Tech gaming PC up and running. The video walks through unboxing, connecting peripherals, plugging in your monitor, and powering on for the first time.
If you run into anything that isn't covered in the video, jump to the relevant troubleshooting section below or contact our support team.
Plugging in Your Monitor
If your screen won't light up after powering on, the most common cause is the display cable being plugged into the wrong output port.
Where to Plug In
Most VRLA Tech gaming PCs have two sets of video output ports: the motherboard and the graphics card. Only one of these is correct for your system.
Most systems besides the Spark don't have a CPU that supports video output through the motherboard, so you must plug into the graphics card. The graphics card outputs are on a black or silver metal plate on the back of your system, in the lower middle area, with several HDMI and DisplayPort connectors.
The Spark is the exception. It uses a CPU with integrated graphics, so for the Spark you should plug your HDMI cable into the motherboard outputs in the top left corner on the back of your PC.
Tip: We ship our gaming PCs with a sticker covering the motherboard outputs to remind you to use the graphics card outputs instead. Use the lower video outputs, not the ports covered by the sticker.
Still No Display?
If you're using the correct port and your screen still won't light up, check that the cable is securely plugged into both the PC and the monitor. Also confirm the monitor's power cable is plugged in and the monitor is turned on. If you've checked all of that and still have issues, contact our support team.
Controlling Your RGB
All VRLA Tech gaming PCs offer RGB lighting features. How you control them depends on your specific PC.
Physical Controls
Some systems have a button on the case where you can change the lighting pattern.
Software Control
For all other gaming PC models, RGB is controlled through software. The software you need depends on your motherboard manufacturer.
To check your motherboard manufacturer, click the Windows logo in your taskbar, type "sys info," and press enter. Look for "BaseBoard Manufacturer" in the list.
- ASRock: Software is called ASRRGBLED and comes pre installed
- ASUS: Software is called Armoury Crate. Download from rog.asus.com/us/armoury-crate
- Gigabyte: Software is called RGB Fusion. Download from gigabyte.com
- EVGA (GPU): Software is called Precision X1. Download from evga.com/precisionx1
- Corsair: Software is called iCUE. Download from corsair.com/us/en/downloads
- Lian Li: Software is called L Connect 3 and comes pre installed
- Razer (Phoenix case): Software is Razer Synapse 3. Download from razer.com/synapse-3
If you're still having trouble controlling your RGB, contact our support team.
No Audio
If you can't hear anything in a game, or your teammates can't hear you, work through the steps below.
Sound Settings
Right click the speaker icon in your taskbar and choose Open Sound Settings. Check what your Output Device (speakers or headphones) and Input Device (microphone) are set to. If your headphones or microphone don't appear in the list, check the cables and ports, or try a system power drain.
Cables and Ports
Follow your headphone or microphone wire and check where it's plugged in. Front panel audio jacks are labeled with small pictures of either a microphone or headphones. Rear audio jacks are color coded: pink for microphone, green for headphones, blue for additional output (some are configurable).
If your headset has a single combined wire and you want to use the front panel jacks, you'll need a splitter adapter to separate the mic and headphone signals.
If everything looks plugged in but devices still don't show up in Windows, try cleaning the audio jacks with compressed air. Don't tilt the can sideways while cleaning top mounted jacks (liquid can come out). Don't stick anything into the audio jacks except audio cables.
System Power Drain
When your PC is off it still holds a small amount of electrical charge. This is normally fine, but in rare cases it can cause peripheral connections to not register, including audio devices. Draining system power is easy and solves a surprising number of issues. Watch our power drain video.
Still stuck? Contact our support team and we'll help you figure it out.
No Power
We stress test every machine before it ships, so we know your system worked perfectly when it left our warehouse. Connections can come loose during shipping, or something on the outside might not be plugged in correctly. Work through these steps.
Outside Connections
If the fans spin and RGB lights turn on when you press power but there's no display, see the Plugging in Your Monitor section above.
If the system shows no signs of life when you press power, check the power supply connection first. Check both ends of the power cable: the back of the computer and the outlet. If you're using a power strip, check that too. Make sure it's turned on and plugged into the wall. Even if everything looks plugged in, unplug and re plug both ends.
Also check that the switch on the power supply (next to where the cable plugs in) is set to "I" (on).
If the power supply is connected and on but still no signs of life, unplug any other devices (keyboard, mouse, USB drives, headphones) and try powering on. Sometimes a faulty peripheral can prevent a system from booting. If it powers on, add devices back one at a time to find the problem one.
Inside Connections
If outside connections are fine, check inside the case. Four spots can come loose during shipping:
- Top left corner: CPU power cables
- Center right side of motherboard: Main motherboard power cable
- Graphics card: Larger cards may have 2 or 3 power cables. The Spark doesn't have a graphics card, so skip this one
- Bottom right corner of motherboard: Power button and front panel indicator wires
If you see any other cables that look loose, contact our support team.
System Power Drain
If everything looks connected but still no power, try a system power drain. Watch our power drain video.
Loose Components
RAM and graphics cards can occasionally shake loose during shipping. We have informational videos for reseating them:
If you're not comfortable opening up your PC, contact our support team and we'll walk you through it or arrange service.
Entering BIOS
Entering your BIOS is required to change low level settings on your PC, and it's a step in some troubleshooting cases. Generally, avoid changing BIOS settings unless you're following a specific troubleshooting guide or know what you're doing. Overclocking during your warranty period voids the warranty.
From a Powered Off System
Power the system on and repeatedly press the Delete key. Make sure you're hitting Delete, not Backspace. Delete is usually above the left arrow key or in the top right corner of the keyboard. If you boot into Windows anyway, shut down and try again.
From a Powered On System
Click the Windows logo in your taskbar, type "Change Advanced Startup Options," and press enter. On the screen that opens, press Restart Now. When the PC reboots into the advanced settings page, select Troubleshoot, then Advanced Options, then UEFI Firmware Settings, then Restart. The system will boot into BIOS.
Once You're In
You can navigate with a mouse or keyboard arrow keys. You must use a wired keyboard or mouse for BIOS navigation. Your BIOS interface will look different depending on your motherboard. If you're stuck, contact our support team.
Reinstalling Windows
Wiping your PC and reinstalling Windows can give you a fresh start or fix some technical issues. This wipes all data on your primary drive.
You'll need:
- A working computer with internet access
- A USB flash drive at least 8GB in size (this will also be wiped)
If you don't have these, contact our support team and we can help.
Creating a Windows Installation Drive
Using your working computer, download the Windows 10 or 11 Media Creation Tool from Microsoft:
- Windows 10: microsoft.com/software-download/windows10
- Windows 11: microsoft.com/software-download/windows11
Plug the USB drive into your working computer and run the media creation tool. When prompted to either Upgrade this PC or Create installation media, choose Create installation media. Use the recommended options, then select USB flash drive. The tool downloads Windows to the flash drive (about 5GB, takes several minutes).
Installing Windows
Power off the PC you're reinstalling on, plug in the installation USB, then power on. As the system boots, repeatedly press the boot menu key for your motherboard:
- ASRock or MSI: F11
- ASUS, TUF, or ROG: F8
- Gigabyte or Aorus: F12
This opens the Boot Options screen. Select the option starting with "UEFI" (the USB drive) and press Enter. The Windows installer launches.
Follow the prompts to select language, then Install Now. When asked for a Product Key, click "I don't have a product key." Accept the license terms, choose Custom installation. On the drives screen, delete every option except HDD (if you have one). Select the empty drive and click Next. Installation takes about 5 minutes.
After Windows finishes, you'll need to install drivers (see Downloading Drivers and Installing Drivers below).
If you're not comfortable doing this yourself, contact our support team.
Downloading Drivers
If you've just reinstalled Windows or want to update to fix a problem, you'll need drivers. Drivers let components in your computer communicate with Windows. Without proper drivers, Windows uses basic versions that limit performance.
Drivers You'll Need
Every system needs motherboard and graphics card drivers. You may also need sound card drivers if you ordered one.
To check what you have, click the Windows logo in your taskbar, type "sys info," and press enter. Look for:
- Motherboard: "BaseBoard Manufacturer" and "BaseBoard Product"
- Graphics card: Click the "+" next to Components, then click Display. The first entry shows the manufacturer and model
- Spark: Graphics are handled by your AMD APU. Check System Summary, then Processor
Motherboard Drivers
- ASRock: asrock.com/support
- ASUS: asus.com/support/Download-Center
- Gigabyte: gigabyte.com/Support
- MSI: us.msi.com/support/download
Search by your model number. Always select your operating system before downloading.
Graphics Card Drivers
Nvidia: nvidia.com/Download. Select Product Type (GeForce), Product Series (the first two numbers of your model, like 30 for 3070), Product (your full model name), and Operating System. Click Search, then Download.
AMD: amd.com/support. Search for your card or APU name, click Submit, then choose your Windows version and download.
Sound Card
If you ordered a sound card, you'll need additional drivers (motherboard audio drivers don't cover the sound card). Right click the Windows logo, choose Device Manager, expand "Sound, video and game controllers," and look for Xonar Sound Card.
- Xonar AE (yellow warning triangle showing): asus.com Xonar AE downloads
- Xonar SE (no warning triangle): asus.com Xonar SE downloads
Windows Update
Windows supplies drivers for many smaller components. Run Windows Update regularly and install any optional updates. For Windows 10, optional updates show as a blue button at the end of the update list. For Windows 11, click Advanced Options, then Optional Updates.
Need help? Contact our support team.
Installing Drivers
Once you've downloaded all your drivers, you'll need to install them. The process is slightly different for each driver, but the general steps are the same.
Finding the Driver Executable
You need to launch the executable application for each driver. Some drivers download as a single file (type "Application" in File Explorer). Others install as a folder you'll need to look through to find the executable.
- The executable always has type "Application" and usually contains the word "Setup," but not always. It usually has an icon
- You may also find a file named "Auto" (type Application or Windows Batch File). You can run this to install the driver instead
Installing Each Driver
Run the executable or auto run script for each driver, one at a time. If an installer window opens, agree to the terms and click next through all windows. Don't change install locations. If asked between custom and express install, choose Express.
Your screen may go black for a moment while installing graphics drivers. That's normal.
Many drivers require a restart to fully install, which is why we suggest doing them one at a time. If a driver gives an error that a supported device wasn't found, skip it.
If you're not comfortable installing drivers yourself, contact our support team.
Didn't find what you were looking for?
Our team is here to help. Reach out and we'll get you answers.
