Limited Hardware Warranty

What the Limited Hardware Warranty Covers

Any defects in materials and workmanship of the hardware.

Cosmetic Damage

VRLA Tech ensures that all orders are packed with as much care and safety and fully inspects all units before they leave our facility to make sure there are no dents or scratches. All inspections are performed by senior quality inspectors prior to being placed in shipping containers. Any cosmetic damages that are larger than a U.S dime must be reported within 7 days of the original delivery date to be taken care of by VRLA Tech.

What the Limited Hardware Warranty Does NOT Cover

• Software installed by VRLA, including but not limited to the operating system.
• Problems resulting directly or indirectly from:
  • Buyers' failure to follow product instructions.
  • Customer induced physical damage
  • Failure to safely package returns. If shipping damage occurs due to improper return packaging, your RMA will automatically be rejected and returned to the sender. All packages sent in using a padded envelope or padded bag will automatically be rejected.
  • Buyers' failure to perform preventive maintenance.
  • Using accessories, parts or components that are not supported by the system.
  • Accidents, abuse, liquid spills, misuse or problems with electrical power.
  • Exposure to excessive cigarette or other tar residue, smoke, dampness, dust, or excessive debris.
  • Failure to follow instructions included with the product.
  • Repair or attempted repair by anyone not authorized by VRLA Tech
  • Cryptocurrency mining
  • Acts of God, including but not limited to natural disasters, fires, earthquakes, and storms.
  • Normal wear and tear.
• Products with missing or altered service tags or serial numbers.
• Products for which VRLA has not received payment, or proper return for.

Limitation of Liability

Except for the express warranties contained in this warranty statement and to the extent not prohibited by law, VRLA disclaims all other warranties and conditions, express or implied, statutory or otherwise, including but not limited to (1) warranties of merchantability, (2) warranties of fitness for a particular purpose and (3) warranties against hidden or latent defects. VRLA is not liable beyond any remedies provided in this hardware warranty and does not accept liability for consequential or incidental damages, for third-party claims against the Buyer for damages, or for lost or damaged data or software.

No warranties or conditions, whether express or implied, will apply after the warranty period has expired. Some states, provinces, jurisdictions or countries do not allow limitations on how long an implied warranty or condition lasts, so this limitation may not apply to you.

Returning a Defective Product

If a product is covered by warranty and is found to be damaged or defective, Buyer must contact VRLA and obtain a Return Materials Authorization (RMA) Form. If a product is eligible for return, Buyer will be issued an RMA reference number. Within ten (10) days of receiving the RMA reference number, Buyer must ship the product to the address provided with the RMA.

All products that are returned to VRLA under warranty will be thoroughly tested and inspected for quality. If it is determined that the product is not covered by warranty then VRLA may suggest other services for an additional fee.