Are VRLA Tech gaming PCs plug and play ready?

Sales tax is calculated based on location, any applicable sales tax will be calculated at checkout. If you have a tax exemption certificate please place place your order and get in touch with us so we can adjust the taxes.

Are VRLA Tech gaming PCs upgradeable?

Absolutely, all VRLA Tech gaming PCs are upgradeable as long as the parts that you want to upgrade are compatible with the motherboard.

Are VRLA Tech gaming PCs VR ready?

All VRLA Tech gaming PCs, except Spark are VR ready. Spark is not VR Ready.

Do VRLA Tech gaming PCs come with WiFi?

VRLA Tech gaming PCs do not come with WiFi. You will need to select the upgrade option in the customization drop down options to make sure your PC can connect to WiFi. If you do not purchase the WiFi upgrade option then your computer can still connect to the internet but you will be required to connect an ethernet cable to the router.

Do VRLA Tech gaming PCs come with Bluetooth?

VRLA Tech gaming PCs do not come with Bluetooth. You will need to select the upgrade option at checkout to make sure your PC comes with Bluetooth.

If I upgrade to “2 x fans” will I get 4 fans?

No, your PC will come installed with the exact amount of fans that you choose in the upgrade options. This means if you select “2 fans” you will receive 2 fans, not 2 fans in addition to the 2 fans that are included in your build. You must choose the total number of fans you want in the customization options.

What is the difference between RGB and LED fans?

RGB fans change colors while LED fans stay glowing white. You can watch this video for more information.

Can I choose a different case?

We are happy to make any changes to your PC that you want. Please contact us and let us know which case you would like to use and we will do our best to accommodate your request.

Can my PC have Windows 10 activated instead of Windows 11?

Absolutely, please choose your operating system in the customization options.

Do VRLA Tech gaming PCs come as pictured?

Please check all the pictures. We have pictures that show the PC with upgrade options, standard, as well as different case colors. Please click the image and read the caption to see what your PC will look like

Do VRLA Tech gaming PCs have a warranty?

Yes! All PCs have a 1 year warranty. Please click here for more information

Can I ship to an address that is not my billing address?

No, we do not ship to an address that is not on file with your credit card provider. If you would like to place an order and ship to a different address you can contact your credit card provider and add an additional address to your account or you can place your order with shipping to the billing address and contact us to ship your order to your nearest FedEx pickup location.

What company do you ship with? Will I be required to sign for delivery?

All orders are shipped with FedEx Ground or FedEx Express depending on the shipping method that you choose at checkout. You will be required to sign for delivery so please track your order to make sure you are home for delivery.

Am I able to pick up my order instead of having it shipped?

Yes. Please place your order and contact us so we can set up an appointment for pickup. If you are charged for shipping upon checkout you will be refunded your shipping fee once your order is picked up.

Help! I have received my order but it is missing something

Please contact us so we can help make sure you get everything that you purchased.

How much does shipping cost?

Shipping varies on what you order, the shipping location, as well as the shipping option you choose at checkout. Please add the item you want to purchase to your cart and enter your address. You will then be displayed the exact shipping charge. Please note, not all orders will be charged shipping.

How much tax does VRLA Tech charge?

Sales tax is calculated based on location, any applicable sales tax will be calculated at checkout. If you have a tax exemption certificate please place your order and get in touch with us so we can adjust the taxes.

If I change the components in my PC after I receive it will it void my warranty?

Yes, the warranty that is attached to your PC is only applicable to the components that your PC comes with. If you make changes to the components you will void your warranty.

Can I overclock my PC?

Yes, you may overclock your PC but please note that overclocking will void your warranty.

I am located outside of the USA, will the power cable work anywhere?

No, the power cable is compatible with USA power outlets. You will need to purchase an adapter that will fit into your required power outlet.

Choosing Your VRLA Tech Gaming PC

We are so excited that you have chosen to purchase a VRLA Tech gaming PC! In this guide, we will summarize how to choose your Gaming PC model and the upgrade options.

Choosing your Gaming PC

We have done our best to create a prebuilt PC lineup that covers all tiers of PC pricing and performance options depending on the customers needs and budget. Our PCs are categorized by entry-level, mid-range, and high end. The parts we have chosen give you the biggest bang for your buck.

When choosing your PC and budget, we recommend taking into consideration if power or aesthetics (for example RGB upgrades) are more important to you. If power is more important then we recommend choosing a budget and getting the PC that maxes out your budget. If aesthetics are more important to you then we recommend choosing a PC that is below your budget so that you can use the remainder of your budget to make aesthetic changes like adding RGB fans, memory, or cable extensions for example.

VRLA Tech Gaming PCs

Choosing your Storage

Not sure what storage options are best for you? Watch this video to learn more about the differences in NVMe’s SSDs, and HDDs.

Choosing your Lighting Upgrades

Wondering what kind of lighting you should choose for your PC. Watch this video to help make your decision.

Unboxing and Setting Up Your Gaming PC

Watch this video for step by step instructions on how to set up your VRLA Tech gaming PC.

Plugging in Your Monitor

So you’ve gotten your new computer out of the box, but your screen won’t light up. One of the common advisories with a new computer, is making sure your display cable (usually HDMI or DisplayPort) is connected to the correct output port.

If you have ensured you’re using the correct output from your PC but you still seem to be having issues, check that the cable is securely plugged into both the PC and the monitor. You may also want to check that the power cable for your monitor is securely plugged into both the monitor and the outlet and that the monitor is turned on.

Contact Customer Support

If you have explored these solutions to no avail, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting your display up and running.

Controlling Your RGB

PC Lighting Explained

Controlling your RGB

All VRLA Tech gaming PCs offer RGB lighting features. The means to control these features varies based on the computer you ordered, and the specific features.

Physical Controls

For some systems the RGB is controlled by a physical three-button remote located inside the case on the right hand side of the motherboard. The top and bottom buttons change lighting pattern while the center button changes the pattern speed.

• Not Controllable – any RGB coolers, LED fans, and LED strips are not controllable.
• Spark – any RGB fans, RGB strips, tower coolers, and AIO coolers can be controlled via the physical remote.
• Aurora – if you ordered fewer than 4 fans then the front RGB fan is not controllable, otherwise, any RGB fans, RGB strips, tower coolers, and AIO coolers can be controlled via the physical remote.
• Legacy – any RGB fans are controlled by a button on the outside of the case on the top right corner of the front panel. Any RGB strips, tower coolers, and AIO coolers can be controlled via the physical remote.

Software Control

For all other gaming PC models the RGB is controlled by software which depends on the feature you are trying to control and/or the manufacturer.

• To check your motherboard manufacturer click on the Windows logo in your taskbar and type sys info and press enter. From the list on the right side of the window find BaseBoard Manufacturer and follow the link for the respective software below

Some of the RGB softwares require you to install them after creating an account, others will come preinstalled on your computer. If you need to install them follow the link for your specific manufacturer or product below, otherwise click the Windows logo in your taskbar and search for the name of the software below.

• ASRock (Motherboard) – For ASRock motherboards the RGB software is called ASRRGBLED and comes pre-installed on your system.
  • This will control RGB fans, RGB strips, Tower coolers, AIO coolers, Strimer cables, and RGB RAM.
• ASUS (Motherboard and GPU) – For ASUS products including motherboards and graphics cards the RGB software is called Armoury Crate. You may get a pop-up prompting you to install it when you first finish setting up your pc but if not then you can download it here: https://rog.asus.com/us/armoury-crate/
  • This will control RGB fans, RGB strips, ASUS GPUs, Tower coolers, AIO coolers, Strimer cables, and RGB RAM.
• Gigabyte (Motherboard and GPU) – For Gigabyte products including motherboards and graphics cards the RGB software is called RGB Fusion. It does not come pre-installed but it can be downloaded here: https://www.gigabyte.com/MicroSite/512/download.html
  • This will control RGB fans, RGB strips, Gigabyte GPUs, Tower coolers, AIO coolers, Strimer cables, and RGB RAM.
• EVGA (GPU) – For EVGA graphics cards the RGB software is called Precision X1. It does not come pre-installed but it can be downloaded here using the Standalone option: https://www.evga.com/precisionx1/
  • This will control the lighting on EVGA GPUs.
• Corsair (Fans, Case, AIO, and RAM) – For Corsair RGB products the software is called iCUE. It does not come pre-installed but it can be downloaded here: https://www.corsair.com/us/en/downloads
  • This will control Corsair branded fans, case lighting, AIOs and RAM.
• Lian Li (Fans, Strimer Plus) – For Lian Li RGB products the software is called L-Connect 3. It comes pre-installed on your system
  • This will control Lian Li branded fans as well as Strimer Plus cables.
• Razer (Case) – For the Phoenix the case RGB is controlled by Razer Synapse 3 which may prompt you to install it after your initial setup but if not then it can be downloaded here: https://www.razer.com/synapse-3
  • This will control the Case lighting for a Phoenix and can be linked to some other RGB softwares to sync them.

Contact Customer Support

If you are still having issues controlling your RGB, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting your lighting up and running.

No Audio

If you are trying to play a game but you can’t hear anything, or your teammates can’t hear you please read below.

Sound Settings

Right-click on the speaker icon in the taskbar tray, and click Open Sound Settings. Check what the Output Device (speaker or headphones) and Input Device (microphone) are set to. See if your headphones or microphone don’t appear in the list, check the cables and ports, or try a system power drain.

Cables and ports

Follow the headphone/microphone wire and check where they are plugged in. If you are using the front panel audio jacks then they are labeled with small pictures of either a microphone or headphones and need to be plugged in respectively. If you are using the rear audio jacks then they are color coded with pink being microphone, green being headphones, and blue being additional output (These may be configurable). If your headset has a shared wire for microphone input and headphone output, and you want to use the front panel audio connectors, you will need an adapter to split your headphone wire into separate mic and headphone wires.)

If all of your connections are in the correct place and fully plugged in but your devices still aren’t showing up in Windows then you may want to try cleaning them with a can of compressed air. Note: If cleaning audio jacks on top of your system avoid tipping the can too far as liquid can come out if tilted too far or flipped. If you don’t have compressed air Do Not stick anything into the audio jack besides audio cables.

System Power Drain

When your PC is off it still contains a small amount of electrical power. This power is used to retain certain settings and allow faster boot, however, in rare cases this can cause problems including peripheral connections not registering, such as audio devices. Luckily, draining system power is a very easy procedure, and it can solve a surprising number of issues.

Contact Customer Support

If you have explored these solutions to no avail, or if you are not comfortable with trying to troubleshoot these issues yourself, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting your audio devices up and running.

No Power

We sincerely apologize for any problems you face out of the box. We stress test all machines before they ship so we guarantee that it was working perfectly when it left our warehouse. Connections can sometimes come loose in shipping, but it is also possible that something may not be plugged in correctly on the outside of the PC. Please follow the steps below to see if we can figure it out!

Outside Connections:

If the fans spin and any RGB lights turn on when you press the power button but there is no display, refer to the page on plugging in your monitor if you haven’t already, for advice on this. Otherwise continue with this guide.

If the system shows no signs of life when pressing the power button, then the first and easiest thing to check is the connection to the power supply.

• Check both ends of the power cable, the back of the computer and the outlet it is plugged into.
  • If you are using a power strip, be sure to check that as well. Make sure it’s turned on, and it’s plugged into the wall. Even if everything looks plugged in, try unplugging and plugging the cables in again on both ends.
• Check that the switch on the power supply next to where you plug in the cable is set to “I”.

If the power supply is connected and turned on, but there are still no signs of life, try unplugging any other devices (keyboard, mouse, USB flash drives, microphones/headphones/headsets) connected to the computer. Faults or issues in other outside peripherals can cause a computer to fail to turn on. If the system powers on then add the devices back one at a time and try to turn the system on until you find the problematic one.

Inside connections

If you’ve checked all the external connections and your system still does not power on, you can check the connections in the case that can commonly come unplugged during transit. There are four spots on your computer to look for cables which may have come loose or unplugged during shipping. The below image of a Legacy indicates the four spots; the spots are roughly the same across all computers.

1. The top-left corner of the computer. These cables power the CPU.

2. The center-right side of the motherboard. This cable powers the motherboard.

3. The graphics card. Larger graphics cards may have 2 or 3 cables here. The Spark does not contain a graphics card, and thus does not have these cables.

4. The bottom-right corner of the motherboard. These wires connect to the power button, and the front panel indicator lights.

These four cables are responsible for basic powering of the system, while other things could have come loose during shipping, if these four are plugged in your system should be able to turn on. If you notice any other cables that seem unplugged feel free to contact customer support for assistance.

System Power Drain

When your PC is off it still contains a small amount of electrical power. This power is used to retain certain settings and allow faster boot, however, in rare cases this can cause problems including preventing a system from booting or causing it to freeze during a boot.. Luckily, draining system power is a very easy procedure, and it can solve a surprising number of issues.

Loose components

While we package our systems very safely for shipping, it is possible that either your system memory (RAM), or your graphics card, may shake loose in shipping. To address this, we have published a set of informational videos walking through how to address these issues. However, if you are not comfortable with trying to perform maintenance on your computer yourself, we encourage you to contact customer support for assistance.

Reseating RAM:

Reseating graphics card:

Contact Customer Support

If you have explored these solutions to no avail, or if you are not comfortable with trying to troubleshoot these issues yourself, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting your system up and running.

Entering BIOS

Entering your BIOS is required to change some low level settings on your PC, and is a necessary step in some troubleshooting cases. Generally you should Avoid changing settings in your BIOS unless you are following a specific troubleshooting guide or are confident you know what you are doing. (Note: Overclocking during your warranty period will void your warranty!)

There are two ways you can enter your BIOS, one while the system is Powered Off and one while the system is Powered On.

• System Powered OFF: power the system on and repeatedly press the Delete key. (Note: Be sure you are hitting Delete and not Backspace as only the former will work) The delete key is usually located either above the left arrow key or in the top right corner of the keyboard. If you still boot into Windows you can either shut down your PC and try again or try the other option for entering BIOS.
• System Powered ON: click on the Windows Logo in your taskbar and type Change Advanced Startup Options, and press enter. This will open the setting app, on this screen press Restart Now. Your PC will reboot into the advanced settings page, from here select Troubleshoot, then Advanced Options, then UEFI Firmware Settings, then Restart. This will boot your system into your BIOS.

Once you have entered your BIOS, you can navigate with either a mouse or keyboard using the arrow keys and enter. (Note: You must be using a wired keyboard or mouse to navigate BIOS.) Your BIOS will look different depending on your model and manufacturer so if you are struggling to find a specific setting or if you are having difficulty getting into the BIOS feel free to contact customer support for assistance. They will be more than happy to assist you with all of your BIOS related questions.

Reinstalling Windows

Wiping your PC and reinstalling Windows can give you a fresh start, or resolve some technical issues. Note that this process will wipe all data on your primary drive.

In order to reinstall Windows you will need two things:

• A (working) computer, with access to the internet
• A USB flash/thumb drive, at least 8GBs in size. This will also be wiped.

If you do not have these two things available to you, you can contact customer support , and they can help.

Creating a Windows installation drive

To create a Windows installation drive, using your (working) computer, download the Windows 10 or 11 Media Creation Tool. The links to download these from Microsoft’s website are below.

For Windows 10:

For Windows 11:

Plug your unused USB drive into your computer, and run the media creation tool. Follow the prompts until it asks to either Upgrade this PC, or Create installation media. Choose Create installation media. On the next page use the recommended options, then select USB flash drive, and select your unused drive from the list

The media creation tool will then download Windows to the flash drive, so that you can install it to the computer in need. This will take several minutes, as it is a roughly 5GB download.

Installing Windows

To install Windows, turn the computer in need completely off, and then insert your installation flash drive into one of the USB ports. As you turn the computer on you will need to repeatedly press one of the buttons below based on your motherboard manufacturer. If you don’t know what brand of motherboard your computer contains, the brand name will be the first thing displayed on screen as the computer turns on.

• For ASROCK or MSI boards, press F11
• For ASUS (or TUF or ROG) boards, press F8
• For Gigabyte (or Aorus) boards, press F12

This will take you to the Boot Options screen. This screen will list all of the drives the computer can try to load an operating system from. This will most likely display two options: one called Windows Boot Manager, and one that begins with UEFI followed by some other text, which represents Windows installation USB. Use the up and down arrow keys to select the one beginning with UEFI, and press Enter. This will launch the Windows installer.

Follow the prompts on screen to select Language and preferences, then Install Now. When the installer asks for a Product Key, press the I don’t have a product key button on the bottom of the window. (You do have one, but you most likely will not need to type it in.) Accept the License terms, then select Custom installation. You will now see a screen displaying a long list of Drives and Partitions. For every option in the list Except HDD press the Delete option if it is available. Some of the entries from the list will disappear, that is normal. You should be left with at least one empty drive and possibly, depending on your system, a drive labeled HDD. Select the empty drive and click Next.

This will reinstall windows. This should take roughly five minutes. When it finishes, you will be greeted by a screen asking you to Select Your Language, and from here you can go through the initial account creation again.

After Windows finishes installing, you will need to Install Drivers for your computer, to ensure all its features work as intended. (And in order to know what set of drivers you will need to install, you may also want to check System Information.)

Optional: If you want to completely wipe all of your data including from your secondary drive Right Click on the Windows Logo on your taskbar and select the option labeled Disk Management. The bottom pane of this window contains a list of your installed drives and their partitions. If you Right Click on the box labeled HDD and select Delete Volume, then click Ok, then the drive will be wiped and will need to be recreated for Windows to recognize it. Right Click on the box that now has the Black bar along the top and select New Simple Volume, this will open a set up window which you can mostly ignore. Press Next Three Times and you will land on a page containing a text input for Volume Label. You can label it whatever you want just make sure you will be able to remember this is your secondary drive in case you ever need to repeat these steps.

Contact Customer Support

If you are not comfortable with following these steps on your own, then please don’t hesitate to contact customer support f for assistance. They will be more than happy to assist you with getting Windows reinstalled.

Downloading Drivers

What are Drivers and why do you need them?

If you have just reinstalled Windows or want to try updating to fix a problem you will need drivers. Drivers allow components within your computer to communicate with Windows, and because there are so many different variants for each component of a PC there is a different driver for each of them. Without these drivers Windows has to resort to a basic version that doesn’t offer the full range of features and you can be missing out on performance.

How to determine what drivers you need

The drivers every system needs are for the Motherboard and Graphics Card. You may also require additional drivers if your system has a Sound Card. You will need to check your motherboard and graphics card Manufacturers and Models and follow the steps for each.

• To check your system’s components click on the Windows logo in your taskbar and type sys info and press enter.
  • For the Motherboard look for BaseBoard Manufacturer and BaseBoard Product in the list on the right.
  • For the Graphics Card on the left side of the window press the “+” symbol next to Components, then click on Display. The first entry on the right will show the Name of the graphics card including manufacturer and model.
  • If you have a Spark the graphics are handled by your AMD APU which you can check by navigating to the System Summary tab on the left and checking your Processor from the list on the right.

Motherboard Drivers

Depending on your BaseBoard Manufacturer you may have a slightly different process but for each you will start by following the link to the search page for your manufacturer and entering your BaseBoard Product. You will need a computer that can connect to the internet, which in rare cases means you have to use a different computer than the one you are updating because some internet drivers need to be downloaded to function.

• For ASRock – https://www.asrock.com/support/index.asp?
  • Click Download under your model, this will take you to the driver download page. Be sure to Select your OS before downloading. Select the Global option for every entry with Driver in the description as well as ASRock Polychrome RGB if it is available

• For ASUS – https://www.asus.com/us/support/Download-Center/
  • Click Driver & Tools under your models name, this will take you to the driver download page. You have to Select your OS before downloading. For each option Besides “software and utility” if it says See All Downloads beneath it click that and from top to bottom check the light gray description text to see if all of the downloads are different versions of the same thing or different drivers altogether. For the top most version of each driver press Download.

• For Gigabyte – https://www.gigabyte.com/Support
  • When you search your exact model you will be taken to the download page immediately. You have to select your Driver OS before downloading. Under Driver there will be several headers with a “+” to the left of it, for each one press Download on each driver under each header.

• For MSI – https://us.msi.com/support/download/nb
  • Click Download under your model, this will take you to the driver download page. You will have to change the second drop down menu From BIOS to Driver, then Select your Operating System before downloading. For each option from the drop down menu below your OS selection press Download for each driver.

Graphics Card Drivers

For your Graphics Card drivers Windows will install basic display adapter drivers if proper drivers are not found, but this will severely limit your graphics performance and may even limit your screen resolution. Your graphics card manufacturer will either be Nvidia or Advanced Micro Devices (AMD), or if you have a Spark your graphics will be handled by your AMD CPU which has its own drivers.

Nvidia

• For your Product Type select GeForce.
• For your Product Series look for the First Two Numbers of your Graphics Card model (30 for 3070, etc. 16 for 1660ti, etc.) and select that series Without “(Notebooks)”.
• For your Product select the full name of your graphics card model.
• For your Operating System select the currently installed version of windows.
• The rest can be left as is

Once you have input your product information press Search, this will bring you to the download page. From here you can Press Download.

AMD Graphics Card or APU

Scroll down until you see Search for your product and enter the following:

• For Graphics Cards enter the Name from system information.
• For APUs enter the Processor from system information.

Then slightly lower on the page press Submit, which is located slightly lower on the page. This will bring you to your specific driver download page. From here click on the version of windows you have installed and press Download on the first option in the list.

Sound Card

If you ordered a Sound Card in your PC then you will need to download some additional drivers. If you downloaded your motherboard drivers you may have already downloaded an audio driver, This is not the same. Your motherboard’s audio drivers support the basic audio output from the motherboard and front panel, while the Sound Card requires additional drives for audio amplification and higher quality output.

If you don’t know which card you have you can check by Right Clicking on the Windows Logo and selecting Device Manager . From here you can drop down the Sound, video and game controllers and look for Xonar Sound Card .

• If there is a Yellow Warning Triangle on the left side of sound card then you have the Xonar AE which has drivers that need to be downloaded from the link below by selecting Windows 10 as your OS and clicking Download
  • https://www.asus.com/us/Motherboards-Components/Sound-Cards/Gaming/Xonar-AE/HelpDesk_Download/

• If there is No Warning Triangle to the left of the sound card then you have a Xonar SE which has drivers that need to be downloaded from the link below by selecting Windows 10 64-bit as your OS and clicking Download
  • https://www.asus.com/us/Motherboards-Components/Sound-Cards/Gaming/Xonar-SE/HelpDesk_Download/

Windows Update

Windows does supply drivers for many smaller components that are shared across many systems. For these drivers it is recommended to regularly navigate to the Windows Update tab in your Settings app and run a Check for Updates. You may also need to install Optional Updates. These will be accessible from the Windows Update tab.

• For Windows 10 if you have optional updates there will be a blue button at the end of the list of updates to Install Optional Updates.
• For Windows 11 you will need to click on Advanced Options and look for Optional Updates and click on it.

From there you will need to check the boxes for all of the updates listed and then click Download and Install.

Contact Customer Support

If you are not comfortable with finding your drivers on your own, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting you the correct drivers.

Installing Drivers

If you’ve just finished downloading all of the drivers you need for your system you will now need to install them. The precise process will be slightly different for each driver but the general instructions are the same.

Finding the Driver Executable

In order to install your drivers you will need to launch the executable application for each one. Some drivers will download as just a single file which will be listed under type as Application in the Downloads page of your File Explorer. Other drivers will install as a folder that you may need to look through in order to find the executable.

• The Executable, will always have the type listed as Application and will usually contain the word Setup but it is not guaranteed. The executable will also usually have an Icon while most other files won’t.
• You may also find a file containing the word Auto. This may have the type listed as an Application or a Windows Batch File, either way you can run this to install the driver as well.

Installing your Drivers

For every driver, one at a time, you will need to run the executable or auto-run script. If an Installer Window opens you will need to agree to all of the terms, and click next through all of the windows. You won’t need to change any of the install locations or anything else. If you are prompted between a custom and express install select Express. (Note: When installing your graphics drivers your screen may turn black for a short period of time, this is normal.) Many drivers will require a restart to be fully installed which is why we suggest doing them one at a time. (Note: If a driver gives an error that a supported device is not found or that your system does not support those drivers, Skip those)

Contact Customer Support

If you are not comfortable installing your drivers yourself, then please don’t hesitate to contact customer support for assistance. They will be more than happy to assist you with getting your drivers installed.