No products in the cart.
How can we help?
Contact our US-based engineering team, check warranty coverage, review returns and terms, or browse the FAQ.
Get Help
Find what you need.
Six places to get answers, manage your order, or learn what's covered. Need something else? Just call us.
Reach Out
Contact Us
Phone, email, or contact form. Talk to the engineers who built your system. No tier-one scripts, no offshore call centers.
Get in touch Self ServiceFAQ & Knowledge Base
Common questions about workstations, gaming PCs, shipping, configuration, and post-purchase support. Plus deployment guides.
Browse answers CoverageVRLA Tech Warranty
3 year parts on workstations and servers. 2 year parts on gaming PCs. Lifetime US-based engineer support on every system.
View warranty ReturnsReturns Policy
Custom systems are non-refundable once production begins. Damaged or incorrect orders are repaired or replaced at our cost.
Read return policy LegalTerms & Conditions
Order terms, warranty conditions, payment, shipping responsibilities, and other policies that apply to every VRLA Tech purchase.
Read full terms ServiceGaming PC Maintenance
Optional maintenance plan: cleaning, dust removal, thermal paste, fan service, and component upgrades for VRLA Tech gaming PCs.
View plan
FAQ
Quick answers to the most common questions.
Most support questions can be answered in seconds below. If you don't see what you need, our engineering team responds within one business day.
Still need help?How do I contact VRLA Tech support?
Call 213-810-3013, email info@vrlatech.com, or use the contact form. Our US-based engineering team responds within one business day. For urgent workstation configuration help or enterprise procurement, mention your workload and timeline in the first message and we'll route you to the right engineer.
How long does it take to build my system?
Most custom systems ship in 5 to 10 business days. Complex builds with specialty components like NVIDIA H100 GPUs, 2TB RDIMM memory kits, or hardware RAID controllers can take 2 to 6 weeks. We provide a real timeline before you order so there are no surprises.
What financing options are available?
VRLA Tech offers financing through Affirm and Bread Pay, including 0% APR options on eligible purchases. Select your financing method at checkout. For enterprise and government procurement, we accept purchase orders, wire transfers, and GSA payment processes. Contact our sales team for B2B terms.
Do you ship internationally?
Yes. We ship throughout the United States, Canada, and worldwide. Domestic US orders use insured ground freight with signature confirmation. International orders outside the US and Canada require wire transfer and we quote shipping plus any applicable duties upfront.
Can I check the status of my order?
Yes. Email info@vrlatech.com or call 213-810-3013 with your order number and we'll give you a build status the same business day. Once your system ships, you'll receive a tracking number from FedEx via email.
3-Year Warranty
Workstations & servers
Lifetime Support
US-based engineers
Built in LA
Hand assembled in USA
Burn-in Tested
48–72 hours per system
Still need help? We've got you.
Our engineering team is in Los Angeles, picks up the phone, and responds within one business day. Tell us your build, your workload, or what's broken — we'll handle it.
